Return Policy Retail Customers.
MISSING OR DAMAGED ITEMS:
All missing or damaged items must be reported within 24 hours of delivery. We will send you a tracking label to exchange the damaged item.
RETURN POLICY, PRIVACY
We offer store credit only for all unused and unopened products for up to 30 days following receipt of your order.
WHAT ITEMS ARE RETURNABLE?
- Any product purchased from Hemera Holding LLC online store can be returned if it is in the original condition it was shipped to you. Opened boxes of disposable gloves are however non returnable.
- Returns are accepted within 30 days of the original purchase date
- In original condition
- In the original packaging
WHAT ITEMS ARE NON-REFUNDABLE?
- Free gifts or promotional items
ARE THERE ANY CHARGES FOR RETURN?
- There is no charges for return
- Original shipping charges is non-refundable unless we were shipped the incorrect product
- You are responsible for return shipping charges unless we shipped you the incorrect product
HOW DO I RETURN?
BEFORE YOU SHIP PRODUCT(S) BACK, please email [email protected] to receive a Return Merchandise Authorization (RMA) number. Return shipments received by us without an RMA number on the outside of the will be refused.
When packaging your items for shipping, write the RMA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice. Note that we are not responsible for products being returned to us that are damaged mid-shipment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit refund, the cost of shipping will be deducted from your refund.
HOW SOON WILL I GET MY REFUND?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a store credit will send to your email within 3 working days.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item (different size), send us an email at [email protected] and send your item to: 631 Progress way Sanford. FL 32771. You need to provide us a tracking number for sending the exchanged product.